FAQ
Coupons include gift cards, discount codes generated by the website, or issued by customer service following customer reports; the Coupon cannot be combined with other gift cards or Coupons. The discount code you have must be entered on the summary page (where you see the list of all bottles). On your right, under the total, you will see the words “I have a coupon.” Click on it, and the space to enter it will appear. Enter your code there and press the “plus” to activate it. Once the page refreshes, you will see the message “The Coupon code ‘XXXX’ has been applied,” and the order total will be reduced by the value of the coupon itself. At this point, you can proceed with your order by confirming the shipping address and payment method. Please note that only one coupon can be used per order. The Gift Card is redeemable in a single transaction. The purchase amount can be less than the value of the voucher, but it will be entirely invalidated and cannot be used for future transactions.
For more details, read our Privacy Policy.
Yes. Our offers are reserved for registered site members only.
Simply click on your name at the top right corner of the site header. From there, you will have access to your personal data panel, where you can modify whatever you like.
Once an order has been completed and sent, it can no longer be canceled. If you encountered any problems during the purchase, write to us at: wineforsoul@tiscali.it and explain what happened. We will do our best to respond as soon as possible.
Our courier is very careful when handling the packages sent by WineforSoul to its members. If, for any reason, one or more bottles arrive damaged at your address, immediately contact our customer care at wineforsoul@tiscali.it and explain the extent of the damage. Our team will respond as soon as possible. In the event of damaged goods, you may be asked to send us the bottle to be returned and to send a photo and a description of the damage via email to prevent similar issues in the future. If the wine is not to your liking, please read our sales conditions in the section dedicated to merchandise returns.